Sync inbound conversations, notes, voice messages, and follow-up tasks to the same lead record.
What Kommo does: keeps WhatsApp replies tied to pipeline ownership.
Whatsapp Marketing
Turn every sales chat into a tracked Kommo pipeline.
Bring WhatsApp, Instagram, Messenger, Telegram, and website leads into one inbox with ownership, automation, and follow-up.
Channel control
One shared inbox view for the channels your team already sells through.
Partner delivery
Setup, onboarding, and rollout support shaped around how the process runs day to day.
Capture enquiries from five active chat channels.
Keep every conversation on one lead timeline.
Route owners, tasks, and reminders with the deal.
Use Kommo as the operating layer after the first reply.
Where Kommo catches the conversation
Each channel below matters because Kommo can turn scattered replies into one shared operational system.
Channel-to-pipeline flow
Every sales chat lands in a Kommo workflow the team can actually run.
Kommo is strongest when every inbound message becomes one visible lead record, one shared timeline, and one next action.
One inbox view
Sales, support, and follow-up see the same conversation context before the lead moves.
One lead timeline
Notes, assignments, pipeline stages, and automation all sit on the same customer record.
One queue for five entry points.
WhatsApp, Instagram, Messenger, Telegram, and website chat can all feed the same Kommo operating rhythm instead of five separate habits.
Capture
New enquiries enter the CRM as leads, not as loose chats.
Route
Owners, stages, and reminders move with the same conversation.
Turn DMs and comment-driven interest into a tracked lead instead of another social queue.
What Kommo does: moves Instagram demand into the same sales flow.
Messenger
Catch page and ad conversations, assign an owner, and move the deal once the buyer is qualified.
What Kommo does: turns Messenger replies into visible pipeline work.
Telegram
Route direct messages and community enquiries into one operating system for the team.
What Kommo does: keeps Telegram leads from living outside the CRM.
Website chat
Send live web conversations into Kommo so the first reply, qualification note, and next action stay together.
What Kommo does: converts site chat into the same lead timeline as the messaging apps.
What Kommo keeps moving after the first reply
The value is not only message sync. It is what the team can do next without leaving the lead record.
A shared workspace for active selling
Your team sees the latest message, next action, and deal context without bouncing between inboxes and spreadsheets.
- Faster handover from first reply to qualified opportunity.
- Cleaner ownership across sales, support, and follow-up.
5 channels
Capture
Kommo turns incoming chats into leads with one shared timeline instead of a stack of separate apps.
Built for channel-to-pipeline visibility
1 lead record
Assign
Owners, tasks, notes, and stage changes stay attached to the conversation the team is already handling.
Built for channel-to-pipeline visibility
Faster follow-up
Automate
Templates, reminders, and bots can support the handoff without hiding what happened in the customer journey.
Built for channel-to-pipeline visibility
Clearer reporting
Forecast
Pipeline movement becomes visible because every touchpoint sits inside the same operational system.
Built for channel-to-pipeline visibility
How we deliver the rollout
Partner support should remove uncertainty around the Kommo setup, not add another layer of process.
01
Map the live channel flow
We review where enquiries arrive, who replies first, and where lead ownership currently breaks down.
02
Shape Kommo around the workflow
Pipelines, permissions, tags, and automations are arranged around how the team already sells.
03
Launch with the team
We make sure sales and support know how to use the inbox, lead view, and follow-up rules in practice.
04
Tighten after the first week
The first live cycle shows what to refine around handoffs, reminders, qualification, and reporting.
Built for teams that sell in chat
We keep the implementation grounded in how Malaysia and Southeast Asia teams actually manage lead response and customer conversations.
Regional execution
Rollout decisions stay practical from approval to adoption.
The goal is not only to connect Kommo. It is to help your team use the inbox, pipeline, and follow-up layer with confidence every day.
Speak with a Growth specialist
Book a 30 minute callMalaysia and Southeast Asia context
The setup stays grounded in local response habits, approval patterns, and chat-led buying behaviour.
Partner-guided onboarding
You are not left with a blank CRM. We help decide how the workspace, ownership, and automations should actually work.
WhatsApp-first execution
WhatsApp remains central while Instagram, Messenger, Telegram, and website chat stay connected in the same Kommo system.
Try WhatsApp marketing free for 1 month
Fill in the form below to start your 1 month trial and see how Kommo can help you manage WhatsApp leads and follow-ups in one place.
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Redeem on WhatsAppKommo FAQ
Quick answers about who Kommo is for, pricing, setup, support, and why teams choose it for messenger-based sales.
Kommo is best for SMB owners, entrepreneurs, and sales-focused teams that rely on messengers to manage leads, reply faster, and keep conversations moving.